Omnichannel Integration
Deploy across multiple channels, including web, chatbot, mobile, and call centers, seamlessly integrating with platforms like Skype, Cortana, and Facebook Messenger.
Customer Profile
Access a real-time, comprehensive customer view, including personal information, booking details, loyalty tiers, flight status, and more. Leverage analytics to gain actionable insights.
FAQs & Knowledge Base
Quickly resolve common queries related to baggage, insurance, special assistance, and more, using an extensive, searchable Knowledge Base.
Reservation & PNR Management
Enable seamless digital journeys from booking through to check-in, boarding pass generation, and proactive notifications. Manage PNR, changes, cancellations, and invoices efficiently.
Disruption Management & Notifications
Provide real-time notifications for flight disruptions and rebooking. Help agents manage connections and assist passengers proactively to reduce wait times at ticket counters.
Promotions, Campaigns, & Loyalty Programs
Personalize marketing campaigns based on routes, promotions, and loyalty programs, including frequent flyer rewards, seat upgrades, and partner promotions.
Service Assurance & Case Management
Enhance service efficiency, reduce wait times, and ensure quicker case resolution across customer interactions.
Check-in & Boarding Pass Management
Streamline advance check-in, seat selection, and boarding pass generation for a smooth and efficient passenger experience.
Seamless Compatibility & Journey Management
Integrate with Salesforce, Microsoft Dynamics, and other custom apps. Provide end-to-end journey support, including pre- and post-booking services like in-flight entertainment and baggage tracking.
