AI Agent framework for the airline industry to help airlines provide exceptional digital experiences to their customers while improving their operational efficiency.
In this AI-driven digital era, customers are increasingly demanding and less loyal to brands, quickly exploring other options if they don't feel valued. Apart from cost and schedule, they prioritize a seamless digital experience. Airlines must support a variety of digital channels, including SMS, messaging apps, and mobile platforms.
While chatbots have been around since the 2010s, advances in Generative AI have greatly enhanced their capabilities. Modern chatbots i.e. AI Agents, can handle tasks like check-in, booking, complaint registration, and feedback, while also aiding employees to boost productivity and efficiency.
Leveraging extensive industry knowledge and experience in building AI Agents, Accellor has crafted a comprehensive framework specifically for the airline sector. This AI Agent solution, driven by generative, offers robust functionality for both airline customers and employees, including multilingual support. Users can enter queries in natural language, which the AI engine processes to deliver dynamic responses in natural language. No more typing a query only to receive irrelevant options—this AI Agent provides precise answers.
The AI Agent assists with booking and reservation management, real-time flight information, baggage tracking, wayfinding, security updates, and travel assistance. It also supports loyalty program management, in-flight entertainment, and customer support through a chat-based interface, enhancing personalization.
Additionally, airlines can utilize these AI Agents to deliver personalized offers to customers, boosting service delivery through collaborations with travel and retail partners.
Generative AI Agents provide adaptive, personalized responses, enhancing user experience. They help airlines cut costs by reducing customer service interactions and speeding up resolution times. Insights from the AI Agent data allow for targeted offers. With 24/7 availability and quick responses, the AI Agents boost user engagement and efficiency.
Accellor’s AI Agent framework facilitates rapid deployment of AI solutions, improving digital experiences and operational efficiency, keeping airlines competitive with advanced technology-driven services.
We estimate that the AI Agents can manage about 40% of website interactions, including self-service and buying add-ons. This enhances customer experience by approximately 70% and speeds up resolution times. Moreover, chatbots can reduce the workload of customer service teams by about 60% by handling a significant portion of conversations.
