Retail | Accellor

Our value add

Seamless synchronized shopping experience

The retail industry has changed radically in recent years. Customers use more than one touchpoint to interact with brands. They research products, compare prices, and make informed purchase decisions. At the same time, they value a more personalized experience across their journey.

A fragmented experience invariably leads to dissatisfaction and increases customer churn. It’s time to reimagine the retail experience and create a synchronized shopping experience to acquire, engage, and retain customers across all channels.

Marketing, Sales & Customer Service
Maximize conversions and manage new leads and opportunities by streamlining processes. Leverage marketing automation to reach out to more customers and manage marketing campaigns more efficiently.
Assisted Online Shopping via Live Video, Chat, and Dark Stores
Bridge the digital to in-store journeys. Humanize your brand with options such as video assistance for customers who want to purchase products online but want to see the product in more detail. Help them make informed purchase decisions and complete their eCommerce journey without hassles.
eCommerce & product catalog integration
Streamline the online shopping experience. Reduce the disconnect customers experience while shopping online and guide them in their buying journey by enhancing product catalog integration to provide related products, recommended accessories, and pricing tiers to help them make the right purchase decisions.
Up-sell & Cross-sell
Reduce cart abandonment and enable customers to move ahead in their buying journey by upselling or cross-selling products. Integrate innovative solutions like live video calls in the eCommerce website to help customers choose a relevant product based on their needs and expectations.
Automated Order Management & Return Merchandize Authorization (RMA)
Automate the end-to-end order management process to provide a hassle-free ordering experience to customers and maintain transparency on the order’s status. Build customer loyalty by establishing smooth warranty management, refund, and exchange process using RMA.
Smart Analytics
Use powerful business intelligence (BI) tools to extract actionable insights from real-time data gathered about the customer’s preferences. Better understand their needs and enrich their experiences. Get a 360-degree view of customers to optimize your business functions and increase efficiency.
Seamless, consistent omnichannel experiences
Prevent customer churn by integrating the best offline and online channels to create a synchronized shopping experience for customers. Allow users to set reminders while browsing for products online and notify them when they are close to a brick-and-mortar retail shop to allow them to touch and feel the product before buying. Eliminate barriers through live experiences, especially for big-ticket products.
Customer Acquisition
Create relevant marketing campaigns to reach out to new customers across different channels. Take them further through the customer journey with a smooth onboarding process and successful first-order fulfillment using AI and analytics.

Craft a seamless retail journey for the modern consumer

Customer success narratives spotlighting our experience & expertise