Knowledgebase customized to support 3000+ products & 12000+ articles in 11 languages.
The Corporate Strategy team encountered significant inefficiencies stemming from the rapid expansion of their data repositories, which underpin a knowledge base supporting over 3,000 products and 12,000 articles across 11 languages. The internal database housed thousands of documents, while external sources contributed millions more. Traditional search tools proved inadequate, often yielding excessively broad and imprecise results that necessitated extensive manual review, thereby creating bottlenecks in workflows.
Compounding this issue was the unstructured nature of the data, which encompassed diverse formats such as PDFs, Word documents, and spreadsheets. Additionally, outdated and redundant records further diminished the relevance and timeliness of search outputs. These challenges underscored the need for a systematic and comprehensive solution to optimize data retrieval, streamline operational workflows, and eliminate obsolete content.
To address these complexities, Accellor deployed a Generative AI (GenAI) solution designed to enhance user experience and enable data-driven decision-making. Key components of the solution included:
This initiative represents a paradigm shift in data analysis and knowledge management. By equipping the client with state-of-the-art AI tools, the solution enables smarter decision-making, streamlined operations, and an enduring competitive advantage in a dynamic and rapidly evolving industry landscape.